Privacy Policy & POPIA Compliance
Last Updated: 24 December 2025
1. Introduction
MN Psychological Consulting (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
By using our website and services, you consent to the data practices described in this policy.
2. Information We Collect
We may collect and process the following categories of personal information:
- Identity Data: Names, ID numbers, dates of birth.
- Contact Data: Email addresses, telephone numbers, physical addresses.
- Sensitive Data: For clinical and psychometric services, we may collect medical history, psychological assessment results, and educational background. This is done with your explicit consent.
- Technical Data: IP addresses, browser types, and usage data via cookies.
3. How We Use Your Information
We use your personal information to:
- Provide psychological consulting, organizational development, and recruitment services.
- Process bookings via our online system.
- Communicate regarding appointments, reports, and invoices.
- Comply with legal obligations (e.g., HPCSA record-keeping requirements).
- Process medical aid claims on your behalf (if applicable).
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Clinical records are stored in strict confidentiality in accordance with HPCSA ethical guidelines.
5. Sharing of Information
We do not sell your personal information. We may share data with:
- Service Providers: IT support or hosting providers (under strict data processing agreements).
- Medical Aids: For billing purposes (with your consent).
- Legal Authorities: If required by a court order or to protect the safety of the client or others.
6. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal information.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator.
7. Contact Our Information Officer
If you have questions about this policy or wish to exercise your rights, please contact us:
- Email: info@mnpsych.co.za
- Phone: +27 12 880 0937
- Address: Provisus Building, 523 Stanza Bopape St, Arcadia, Pretoria.
